Travel agency software: GDS, suppliers and B2B/B2C portals in one system

A travel company sells flights, hotels, tours, transfers and visas through counters, websites and partner agencies. Here's what to look for in travel agency software, with a look at Zyntra OTA.

A travel agent at his office showing a trip booking on a tablet
Source: Freepik

Partner content: this article is about Zyntra OTA, part of Zyntra OS by Double Support — a company owned by the brother of Sources Fast's owner. Product details come from Double Support's own pages.

A modern travel company sells many products — flights, hotels, tours, transfers, visas, insurance — through many channels: the counter, its own website and app, and other agencies. Keeping prices, bookings, commissions and accounts consistent across all of them is the real challenge.

Everything you sell, in one catalogue

Zyntra OTA covers flights via GDS, hotels, charters, tours, transfers, ready packages, car rental, meet and greet, visas, travel insurance, cruises, and events, guides and restaurants.

Connected to the market

  • GDS: Amadeus, Galileo and Sabre.
  • Hotel and tour suppliers: Hotelbeds and TBO.

Every sales channel

  • Counter sales for walk-in customers.
  • A B2C portal for your customers.
  • A B2B portal for agencies that sell your products.
  • A vendor portal for suppliers.

The B2C and B2B portals have Android and iOS apps.

Payments and messaging

Payment gateways MEPS, HyperPay, Network, Payfort and Arab Bank, and WhatsApp Business through Meta's official API.

The back office included

Because it's built on Zyntra OS, Zyntra OTA includes accounting, CRM, HR, payroll, commission and a support desk — with your own installation and database.

Used at Queen Alia International Airport

Tikram for Airport Services — part of Royal Jordanian and the exclusive meet-and-greet provider at Queen Alia International Airport — runs its airport services on Zyntra OTA.

Questions to ask any travel software vendor

  1. Which GDS and suppliers are connected today — not "on the roadmap"?
  2. Can agencies book through their own portal with their own prices?
  3. Do bookings create invoices and commissions automatically?
  4. Is the back office (accounts, HR) part of the same system?
  5. Is your data in your own database?

Pricing depends on the modules a travel company takes — ask Double Support for a quote.

Moving a travel company onto one system

  1. Map the products you sell and the suppliers you use.
  2. Connect your GDS and supplier accounts.
  3. Set prices for your B2C customers and for partner agencies.
  4. Connect your payment gateways.
  5. Train counter staff, then open the portals to customers and agencies.

See Zyntra OTA: double-support.com/zyntra-ota.

Sources

Frequently asked questions

Which GDS systems are supported?

Amadeus, Galileo and Sabre.

Can partner agencies book through their own portal?

Yes, through the B2B portal, which also has Android and iOS apps.

Is accounting included?

Yes. Zyntra OTA is built on Zyntra OS, with accounting, CRM, HR, payroll and commissions.

How is it priced?

It depends on the modules you take. Ask Double Support for a quote.

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